DELIVERY & RETURNS

1.Delivery terms and conditions

  1. Goods are delivered within 4 working days from the day you place an order to purchase the Goods.

  2. Deliveries made after 10am on a friday will be dispatched the next working day.

  3. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.

  4. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.

  5. We may deliver the Goods in instalments if they are not all available at the same time for delivery.

  6. Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.

  7. All Goods must be signed for on delivery by an adult aged 16 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.

  8. Signing "Unchecked", "Not Checked" or similar is not acceptable.

  9. [Goods are sent by post. We will send you a message by email to tell you when we have despatched your order].

  10. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

  11. Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer's delivery policy.

  12. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.

  13. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

2.Goods returned

  1. You must tell us by email message to info@or-ways.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

 

  1. Detailed instructions for returning faulty Goods are on Our Website. Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts and in the original packaging.

  2. If we agree that the Goods are faulty, we will:

    1. refund the cost of return carriage;

    2. repair or replace the Goods as we choose.

  3. If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

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